Refund Policy

Effective Date: 05/07/2025
Website: https://buygoldenip.xyz

At BuyGoldenIP, we strive to deliver the highest-quality IPTV experience with stable, fast, and reliable streaming services. Because our products are digital and instantly accessible, we maintain a clear refund policy to ensure transparency and fairness for both our customers and our team.

1. General Policy

All purchases made on buygoldenip.xyz are final and non-refundable once the service has been activated or the login credentials have been delivered to your email.

This policy exists because IPTV services are digital products that cannot be “returned” once accessed.

2. Exceptions for Refunds

We may issue a partial or full refund under the following conditions:

You did not receive your login or activation details within 24 hours of purchase (excluding weekends or holidays).

The service was not delivered as described and our support team cannot resolve the issue within a reasonable timeframe.

There is a verified technical issue on our side preventing access to the IPTV service.

Refunds will not be granted in the following cases:

You changed your mind after activation.

Your device or app is incompatible with IPTV.

Your internet speed or connection quality is insufficient.

Temporary server outages or channel interruptions beyond our control.

You provided incorrect details during checkout (email, MAC address, etc.).

3. Trial Policy

We occasionally offer free trials so customers can test the quality before purchasing a full subscription.

We recommend trying the service first to ensure compatibility with your device and internet connection. Once a full plan is purchased and activated, it becomes non-refundable.

4. Cancellation Policy

You can cancel your subscription renewal at any time before the next billing period.

Cancellation simply prevents automatic renewal — it does not qualify for a refund of the active subscription.

5. How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact our billing team:

📧 Email: Contact.info@buygoldenip.xyz

Please include:

Your order number

The email address used during purchase

A brief explanation of the issue

Our team will review your request within 24–48 hours and notify you of the outcome.

6. Service Guarantee

We guarantee reliable IPTV performance, high-quality streams, and responsive customer support. In the rare event of service disruption, our technical team will work quickly to restore normal operation.

7. Contact Information

For all billing or refund inquiries, contact us at:
📧 Email: Contact.info@buygoldenip.xyz
🌐 Website: https://buygoldenip.xyz